Job Description

Filevine is seeking an Event Operations Manager to lead the execution, logistics, and continuous improvement of live deposition events. This role involves managing a team, ensuring smooth event operations, and collaborating with cross-functional teams to deliver exceptional service.

Responsibilities

• Oversee real-time and in-event deposition workflows
• Ensure live support, monitoring, and DR performance
• Lead resolution of in-event issues and escalations
• Manage pre-event tasks and vendor bookings
• Oversee vendor payments and quality assurance
• Lead, coach, and support Event Operations team
• Manage shift coverage and resource allocation
• Forecast workload and plan capacity
• Streamline workflows and improve processes
• Partner with internal teams for automation and reliability

Requirements

• 4+ years of experience in operations or customer support
• Prior people-management experience
• Experience with escalation handling
• Strong organizational and problem-solving skills
• Experience with tools like Zendesk, Excel, Slack, Notion
• Flexibility and resilience in a dynamic environment

Benefits

• No benefits