Job Description

Filevine is seeking an Email Support Specialist to resolve customer issues, maintain product knowledge, and contribute to team training and documentation. The role requires empathetic problem-solving skills and collaboration with various departments to ensure a seamless customer experience.

Responsibilities

• Resolve difficult customer issues primarily over email
• Schedule and join Zoom meetings
• Maintain a high level of product knowledge
• Collaborate with departments to improve communication and customer experience
• Develop and maintain internal knowledge base articles
• Become an expert on Filevine products

Requirements

• Previous technical support/chat support experience preferred
• Prior experience in a high-volume environment
• Professional presence in customer-facing settings
• Excellent written and verbal communication
• High technical aptitude
• Receptive to feedback
• Strong desire to help customers and learn

Benefits

• No benefits