Job Description

SimpliSafe is seeking an IT Engineer I to join their IT User Solutions Team in Richmond, Virginia. This role will be the first point of contact for technical issues, focusing on in-person support for the Richmond offices, and will involve troubleshooting, resolving technical challenges, and ensuring a smooth user experience. The position requires working a Monday-Friday 11:00PM - 8:00AM shift.

Responsibilities

• Serve as primary IT support for Richmond offices
• Provide remote assistance to end users
• Troubleshoot and resolve technical issues
• Collaborate with stakeholders to streamline processes
• Handle hardware setup and cable management

Requirements

• 1–2 years of IT experience
• Solid Mac and Windows skills
• Familiarity with SaaS administration (Google Workspace)
• Excellent analytical and troubleshooting abilities
• Adaptability to changing priorities
• Collaborative attitude
• Onboarding and training for the specified shift

Benefits

• No benefits