Job Description

True Anomaly is seeking an experienced IT Support Lead to manage a team providing Tier 1 & 2 technical support to employees, maintain computer systems, networks, and hardware, and ensure timely resolution of technical issues. This role requires strong problem-solving skills, attention to detail, and the ability to work under pressure, including participation in a 24/7 on-call rotation.

Responsibilities

• Manage IT support team and daily activities
• Manage support desk ticket queue and delegation
• Serve as first point of contact for IT issues
• Troubleshoot and resolve technical issues
• Maintain computer systems, networks, and hardware
• Maintain documentation in Jira and Confluence
• Deploy and maintain hardware and software
• Collaborate with other IT team members
• Participate in 24/7 on-call rotations

Requirements

• Bachelor’s Degree or equivalent certifications
• 5+ years of IT support experience
• 3+ years of management experience
• Strong customer service skills
• Knowledge of computer systems, networks, and hardware
• Troubleshooting and problem-solving skills
• Proficiency in Powershell/Bash scripting
• Proficiency with Windows and Mac OS
• Experience with MDM tools
• Experience with remote support tools
• Experience with cloud-based technologies
• U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

Benefits

• No benefits