Job Description

OpenTable is seeking an Enterprise Account Manager to manage a portfolio of restaurant groups and strategic accounts, focusing on client retention, driving utilization of OpenTable services, and providing business reviews and training. The role requires a trusted advisor approach, gathering feedback for product improvements, and collaborating with various teams to enhance restaurant revenue potential.

Responsibilities

• Cultivate high-level relationships
• Act as liaison between clients and departments
• Lead client retention efforts
• Deliver product presentations
• Educate clients on industry trends
• Provide data and reports
• Meet revenue goals
• Ensure customer satisfaction
• Document client communications
• Maintain understanding of solutions
• Provide market feedback
• Assist Account Executives and Sales Reps
• Travel 30-50%

Requirements

• 8+ years in restaurant or account management
• Proficient in consultative selling
• Ability to work under pressure
• Capacity to reframe client's view
• Aptitude for data-driven decisions
• Strong teamwork skills
• Excellent organizational skills
• Experience in an entrepreneurial environment
• Salesforce proficiency a plus
• OpenTable software experience a plus

Benefits

• No benefits