Job Description

Axuall is seeking a strategic business leader to build and lead their Account Management function. This role focuses on the post-implementation customer lifecycle, driving retention, expansion, and executive-level relationships within their enterprise healthcare portfolio. The position requires a leader capable of operating at the C-suite level while building and scaling a high-performing team.

Responsibilities

• Own C-suite relationships at strategic accounts
• Conduct quarterly executive business reviews
• Secure executive sponsorship and lead commercial negotiations
• Drive revenue growth and retention
• Build and manage an expansion pipeline
• Lead renewal strategy
• Develop ROI measurement framework
• Produce executive-ready case studies
• Build and manage a customer advocacy program
• Build and scale the Account Management team
• Establish account segmentation strategy
• Develop playbooks and processes
• Partner with Sales, Client Services, Product, and Support
• Champion customer feedback to Product

Requirements

• 12+ years in enterprise B2B SaaS account management, customer success, or strategic account leadership
• 5+ years leading, building, and developing a team
• Healthcare technology/SaaS experience required
• Managing multi-million dollar ARR portfolios
• Personally closing significant expansion deals
• Building and scaling account management teams
• Strategic thinking
• Executive presence
• Business & financial acumen
• Leadership & coaching
• Commercial instincts
• Systems thinking

Benefits

• No benefits