Job Description

The Partner Research & Success Manager will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. This role involves onboarding, training, data queries, and providing support to Truveta’s customers.

Responsibilities

• Support customer relationships and research projects
• Provide customer education and training
• Conduct data queries
• Develop action plans and track progress
• Summarize analysis findings in reports
• Improve internal team processes
• Facilitate client growth
• Identify and resolve workflow issues
• Act as a customer advocate
• Domestic travel (~5x/yr)

Requirements

• 4+ years experience with RWD/RWE, public health research, or regulatory submissions
• 2+ years experience in customer success, account management, or consulting
• Strong project management and communication skills
• Independent work ethic and ability to manage multiple projects
• Proactive problem-solving skills
• Attention to detail and accuracy
• Understanding of scientific/technical information

Benefits

• No benefits