Job Description

Sysdig is seeking a Senior Customer Reliability Engineer to provide high-level technical support, foster relationships with development teams, create training materials, and manage customer escalations. The ideal candidate will have a strong background in cloud security, container management, and Kubernetes.

Responsibilities

• Provide Senior level technical knowledge on customer issues
• Foster relationships with development engineering team
• Develop technical troubleshooting sessions and guides
• Develop and maintain knowledge base articles
• Triage and document bugs and enhancement requests
• Work with Escalation Management on high-touch accounts
• Participate in on-call rotations

Requirements

• 5+ years of experience as a Senior Technical Support/Escalation resource
• Master level Kubernetes and Linux experience
• Knowledge of scripting languages (Bash/Shell/Python)
• Knowledge of public cloud providers (AWS, Azure, GCP)
• Fluent English language skills

Benefits

• No benefits