Job Description

The Senior Business Process Analyst is responsible for mapping, analyzing, and optimizing business processes across the organization. This role involves collaborating with internal and client-facing teams to create detailed process documentation and design improved solutions to meet client needs. It's a foundational role for continuous improvement and operational excellence.

Responsibilities

• Conduct process discovery through workshops and interviews
• Analyze workflows to identify improvements
• Create detailed process maps and documentation
• Re-engineer processes to improve efficiency and scalability
• Facilitate process knowledge transfer to GSI partners
• Translate client needs into process requirements and solution designs

Requirements

• Bachelor's degree in Business Administration, Information Systems, or related field
• 6+ years of experience in Business Process Analysis or similar role
• Proficiency with process mapping tools (Visio, Lucidchart, Miro)
• Strong analytical and problem-solving skills
• Excellent communication and facilitation skills
• Strong technical writing skills

Benefits

• No benefits