Application Support Engineer

Appian
Full-time
McLean, Virginia
Posted on 5 months ago

Job Description

Appian is seeking an Application Support Engineer to maintain business applications built on their platform. The role involves investigating issues, providing fixes, coordinating with teams, performing maintenance, assisting with deployments, analyzing data, and collaborating with developers. It's an in-office position focused on collaboration and teamwork.

Responsibilities

  • Investigate issues and support requests
  • Provide fixes or workarounds
  • Track root causes
  • Lead on production issues
  • Restore service quickly
  • Perform routine maintenance
  • Refresh sandbox environments
  • Assist in testing during deployments
  • Analyze data using SQL and spreadsheets
  • Gather requirements for production requests
  • Keep documentation up to date
  • Share feedback with Engineering

Requirements

  • 1+ years of experience in enterprise application support
  • Bachelor's degree in a technical field
  • Interest in technology
  • Strong communication skills
  • Problem-solving ability

Benefits

  • No benefits