Application Support Analyst

Appian
Full-time
McLean, Virginia
Posted on 5 months ago

Job Description

Appian is seeking an Application Support Engineer to maintain business applications built on their platform. The role involves investigating issues, coordinating with teams, performing maintenance, assisting with deployments, analyzing data, and collaborating with developers to ensure smooth system operation and user support.

Responsibilities

  • Investigate issues and support requests
  • Provide fixes or workarounds
  • Track root causes
  • Lead on production issues
  • Restore service quickly
  • Perform routine maintenance
  • Refresh sandbox environments
  • Assist in testing during deployments
  • Report defects
  • Analyze data using SQL and spreadsheets
  • Partner with developers
  • Gather requirements
  • Keep documentation up to date
  • Share feedback with Engineering
  • Participate in usability testing

Requirements

  • 1+ years of experience in enterprise application support
  • Bachelor's degree in a technical field
  • Interest in technology
  • Strong communication skills
  • Problem-solving ability
  • Comfort working through change

Benefits

  • No benefits