Job Description

Appian is seeking a Customer Success Manager to serve as a strategic advisor to leading companies, empowering them to transform their businesses using Appian’s software platform. The role involves building relationships, understanding customer goals, and ensuring progress against key outcomes while mitigating risks to customer success.

Responsibilities

• Shape customer goals into actionable plans
• Drive adoption of Appian applications
• Identify opportunities for Appian expansion
• Remove barriers to successful adoption
• Establish strategic partnerships with clients
• Monitor account health and customer satisfaction

Requirements

• Bachelor’s degree, ideally in a technical field
• Superb consulting and communication skills
• Excellent organization and project management skills
• 5+ years of experience in technology implementation, consulting, or success management
• Experience with enterprise technology solutions (SaaS/PaaS)
• Understanding of web services and data integration
• Experience with agile software development
• Willingness to travel occasionally

Benefits

• No benefits