Job Description

Appian is seeking a strategic Program Manager to lead initiatives strengthening the Public Sector customer experience. This role focuses on onboarding, adoption, value realization, and renewal for government clients, requiring cross-functional collaboration and a customer-centric approach.

Responsibilities

• Design and optimize customer success programs
• Lead cross-functional projects
• Develop strategic roadmaps
• Gather customer feedback
• Monitor and report on KPIs
• Collaborate with cross-functional leaders
• Maintain customer relationships
• Mitigate risks to customer success
• Champion a customer-centric culture

Requirements

• Bachelor’s degree
• 10+ years of experience in program management or customer success
• Proven ability to execute complex programs
• Strong analytical skills
• Excellent communication skills
• Proficiency with CRM and customer success platforms

Benefits

• No benefits