Job Description

Appian is seeking a strategic Program Manager to lead initiatives strengthening the Public Sector customer experience. This role focuses on onboarding, adoption, value realization, and renewal for government clients, requiring cross-functional collaboration and a customer-centric approach.

Responsibilities

• Design, implement, and optimize customer success programs
• Lead and manage large-scale, cross-functional projects
• Develop and manage a strategic roadmap of customer success initiatives
• Serve as the voice of the customer
• Monitor and report on key performance indicators
• Collaborate with cross-functional leaders
• Develop and maintain relationships with key customer stakeholders
• Identify and mitigate risks to customer success
• Champion a customer-centric culture

Requirements

• Bachelor’s degree in a relevant field
• 10+ years of experience in program management, customer success, or related field
• Proven ability to execute complex programs and projects
• Strong analytical skills
• Excellent communication and interpersonal skills
• Proficiency with CRM software and customer success platforms

Benefits

• No benefits