Job Description

The Global Partner Experience Lead is responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem, ensuring partners receive a consistent, friction-free experience and clear paths to proficiency. This leader will establish a Partner Enablement Center of Excellence (CoE) to maximize partner-led revenue and drive successful customer outcomes.

Responsibilities

• Define the global Partner Experience & Enablement Charter, mission, and operating model
• Lead the Partner Enablement Council (PEC)
• Design and map the partner's complete lifecycle and enablement journey
• Drive adoption of new enablement technologies
• Design and manage global programs (Onboarding, Certification, Train-the-Channel summit)
• Own the centralized content taxonomy, version control, and publishing process
• Own the top-level Enablement KPIs and reporting framework

Requirements

• Bachelor’s Degree in a related field
• 7+ years of experience in Partner Enablement, Channel Sales Strategy, or Field Enablement
• 3+ years in a leadership role responsible for a global or centralized enablement function
• Proven track record of designing, launching, and scaling global partner enablement programs
• Expertise in Partner Lifecycle Mapping
• Familiarity with LMS/Partner Portal/AI technologies and content management best practices
• Exceptional leadership and communication skills
• Ability to use data to measure program effectiveness

Benefits

• No benefits