Job Description

The Senior Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Amazon Connect and Zendesk solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

• Lead technical pre-sales engagements from discovery through solution design
• Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions
• Create detailed solution architectures and technical documentation
• Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends
• Work with teams across TELUS Digital to include leading technologies and approaches in client solutions

Requirements

• 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting
• Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies
• Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
• Excellent communication skills
• Proven track record of designing and implementing large-scale cloud solutions
• Strong analytical and problem-solving skills
• Bachelor's degree in Computer Science, Information Technology, or related field

Benefits

• No benefits