Job Description

TELUS Digital is seeking a visionary leader to support the growth and expansion of their global Conversational AI Agents Practice. This pivotal role is responsible for shaping strategy, driving innovation, and delivering exceptional value to clients through the intelligent application of AI technologies for customer experience. The role involves building and scaling expertise in Conversational Agents, designing and delivering virtual assistant solutions, and leading a team of Conversational Architects and developers.

Responsibilities

• Develop and execute the strategic roadmap for the Conversational AI Agent practice.
• Lead the delivery and development team of Conversational Architects, designers, and developers.
• Identify new business opportunities and cultivate strong relationships with key partners.
• Lead the entire lifecycle of solution development and delivery.
• Establish and manage key performance indicators (KPIs) for the practice.
• Stay abreast of the latest advancements in conversational AI platforms.
• Drive the creation of innovative conversational solutions and accelerators.
• Oversee the technical architecture and delivery excellence of Conversational AI implementations.
• Foster a culture of continuous learning and innovation within the team.
• Act as a trusted advisor to clients.
• Lead client presentations, workshops, and solution demonstrations.
• Collaborate closely with sales, marketing, and other delivery teams.

Requirements

• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles.
• 5+ years of leadership experience leading and mentoring a development and delivery team.
• Proven expertise in leading the design, development, and delivery of large-scale conversational AI solutions.
• Deep knowledge of conversational AI best practices.
• Demonstrated track record of successfully delivering large-scale AI/ML projects.
• Strong understanding of contact center operations and customer journey mapping.
• Excellent business acumen.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to influence and collaborate across diverse stakeholders.
• Strategic thinker with a strong problem-solving orientation.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

Benefits

• No benefits