Job Description

The Senior Director, Global Resource Management plays a critical leadership role within the Professional Services organization, driving the planning, allocation, and optimization of our global delivery workforce across all client engagements. This role oversees a global team of Resource Managers and is accountable for ensuring optimal utilization, balanced workloads, and scalable processes that support growth, profitability, and exceptional client outcomes.

Responsibilities

• Lead the global Resource Management function
• Define and execute the global resource planning strategy
• Partner with Delivery and Business Development leadership to plan staffing
• Forecast workforce needs
• Collaborate with Talent Acquisition to prioritize and sequence hiring
• Partner with Commercial and Finance teams to ensure staffing models support revenue
• Manage bench capacity and global mobility planning
• Own utilization and billability metrics globally
• Create and maintain dashboards and reports
• Monitor and resolve resource bottlenecks
• Implement a standardized global resourcing process
• Maintain and enhance resourcing systems
• Partner with Finance and Delivery Ops to manage multi-entity billing
• Drive continuous improvement through automation
• Partner with Commercial and Delivery leadership to model staffing scenarios
• Serve as a strategic advisor on global workforce strategy
• Collaborate with HR and Learning teams to identify skill gaps

Requirements

• 8+ years of experience in Professional Services, Consulting, or Technology Services organizations
• 5+ years in a leadership role overseeing global Resource Management
• Proven ability to drive utilization and profitability improvements
• Strong financial and operational acumen
• Experience working across Delivery, TA, and Commercial/Business Development teams
• Skilled at managing distributed teams
• Deep understanding of Professional Services metrics
• Proficiency with Certinia PSA and Salesforce or other PSA/ERP systems

Benefits

• No benefits