Job Description

As a Program Manager - Contact Center, you’ll partner with engineering and product leaders to drive contact center technology programs from start to finish. You’ll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget.

Responsibilities

• Lead end-to-end delivery of business-critical contact center solutions
• Cultivate and mentor a high-performing, international multidisciplinary team
• Champion effective communication
• Drive and govern the end-to-end Agile delivery lifecycle
• Manage capital budget and financials
• Apply appropriate frameworks to suit the contact center’s evolving needs
• Encourage and lead an engaging team environment
• Proactively identify opportunities and overcome obstacles

Requirements

• 7+ years of experience in the software development industry
• Experience in building and maintaining contact center solutions
• Demonstrated empathy and confidence in managing complex software products
• Experienced technical problem solver
• Expert communicator
• Adept at leveraging AI-powered tools and platforms

Benefits

• No benefits