Job Description

TELUS Digital is seeking an experienced Associate Principal, CX Application Strategy to drive digital/AI transformation initiatives within global contact center operations. This role will shape and execute digital/AI recommendations, partnering with CX strategy and AI product teams to redefine the future of customer experience for clients.

Responsibilities

• Define AI tools and measure their success
• Develop a maturity framework for tech/AI implementation readiness
• Test and refine the tech/AI maturity framework
• Identify and prioritize tech/AI opportunities
• Deploy tech/AI solutions
• Provide input into CX Product roadmap
• Articulate technology architecture solutions
• Collaborate with cross-functional teams
• Stay up-to-date on tech/AI trends

Requirements

• 5+ years of experience in management consulting, product, and/or technology strategy
• Proficiency in tech/AI stack considerations for contact centers
• Strong strategic and analytical skills
• Excellent verbal and written communication skills
• Intellectual curiosity

Benefits

• No benefits