Job Description

As an Associate Principal, Strategy, you’ll play a leading role at the intersection of Business Strategy, Customer Experience (CX), Technology, and User Experience in guiding the creation and evolution of the world’s best digital products and experiences. You’ll work to counsel clients on digital initiatives to drive superior business outcomes in product, employee-facing and contact center environments.

Responsibilities

• Tell compelling stories through presentations
• Identify and articulate business goals, market goals, and user goals
• Create clarity out of ambiguous problem spaces
• Consult on customer acquisition, retention, and CX performance optimization strategies
• Gather and analyze information and develop recommendations
• Communicate product decisions to stakeholders
• Lead ideation exercises and drive creative problem solving
• Work with designers, researchers, and project managers to set product direction
• Identify whitespace in strategy service offering
• Contribute to commercial activity

Requirements

• Experience in an agency or consultancy with digital product/software strategy engagements
• Strong grasp of user-centered design principles and CX research techniques
• Successfully launched products
• Led client engagements
• Managed project workshops, timelines, and presentations
• Significant mobile and emerging technology industry knowledge
• Strong public speaker

Benefits

• No benefits