Job Description

As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. You will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools, and providing feedback to influence our product roadmap.

Responsibilities

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot customer issues and escalate to the engineering team.
• Develop internal tools to automate customer workflows.
• Provide feedback on recurring patterns and advocate for addressing feature gaps.
• Design and implement a comprehensive knowledge base.

Requirements

• 3+ years of work experience in a highly technical support organization or in engineering.
• Experience writing scripts or internal tools using APIs.
• Functional knowledge of SQL.
• Familiarity with Typescript, Python, or Ruby.
• Strong written and verbal communication skills.
• Customer empathy and problem-solving skills.

Benefits

• No benefits