Job Description

Centuria is seeking a Project Manager to oversee the execution of IT services for the 24x7 and 16x5 service desks, ensuring contract requirements are met and customer satisfaction is achieved. The role involves logistical and programmatic support, team empowerment, reporting, audit management, and communication with stakeholders and government management.

Responsibilities

• Ensure program execution meets contract requirements
• Provide logistical and programmatic support to service desk staff
• Empower and coordinate the technology team
• Prepare reports and presentations
• Manage audit and inspection activities
• Ensure performance metrics are met
• Coordinate status reports and communications
• Provide weekly communication to Government management
• Respond to inquiries within two hours
• Manage contract and communicate with the government
• Manage contractor employees and resources
• Ensure delivery of IT services to CISA
• Coordinate with other CISA contractors

Requirements

• 5-8 years of IT consulting experience in service desk environments
• 3 years managing medium-sized IT services engagements
• Federal project management experience
• Experience writing business/project plans and technical documents
• Proficiency in MS Office toolsets
• Strong interpersonal skills
• Government consulting experience preferred
• Bachelor’s degree in Computer Science or IT related field
• ITILv4 certification required
• DHS suitability

Benefits

• No benefits