Job Description

Maven Clinic is seeking a transformational SVP of Client Success to lead a customer organization focused on retention, expansion, and client advocacy across employers, health plans, and channel partners. This role involves shaping strategy, driving performance, and ensuring clients achieve measurable value.

Responsibilities

• Architect Client Success strategy
• Drive NRR
• Elevate channel partner success
• Build and scale client-success organization
• Represent client voice
• Own renewal, churn mitigation, and NRR targets
• Build value-realization framework
• Define customer journey
• Oversee onboarding experience
• Establish QBR/EBC frameworks
• Scale Client Success organization
• Establish success metrics
• Provide reporting to executive team and board

Requirements

• 15+ years of leadership experience in post sales, client success, or customer leadership
• Proven ability to improve NRR, GRR, and reduce churn
• Experience with enterprise clients
• Strategic and operational thinking
• Experience scaling customer-facing teams
• Strong financial acumen
• Executive-level presence
• Data-driven mindset
• Mission-driven mindset
• Excellent people-leadership skills

Benefits

• No benefits