Job Description

Maven Clinic is seeking an experienced VP of Strategic Accounts, Client Success to lead their Direct employer team. This role involves overseeing a high-performing team, driving growth, identifying efficiencies, and building strong relationships with clients and internal stakeholders. The ideal candidate will be adept at navigating complexity and making a significant impact on the company's success.

Responsibilities

• Lead, inspire, and mentor a high-performing team
• Drive enrollment, retention, upsells, and advocacy
• Define operational metrics and establish regular business reviews
• Gather and analyze client feedback to improve processes
• Optimize the customer lifecycle using data and analytics
• Manage client escalations and collaborate with cross-functional teams
• Serve as a strategic advisor to key clients
• Represent client success in new business discussions

Requirements

• 15+ years of experience in account management or client services in digital health, healthcare, benefits, or SaaS
• Experience managing a team with demonstrated excellence in people management
• Experience serving as a strategic advisor on large, multinational accounts
• Experience working in a cross-functional capacity
• Strong verbal, written, and presentation skills
• Strong leadership and problem-solving abilities
• Strong analytical skills
• Experience with the full customer success lifecycle

Benefits

• No benefits