Job Description

Maven Clinic is seeking a systems thinker and AI-native operator to join their Central Operations team as a Training & Quality Manager. This role focuses on structuring complex problems into scalable solutions to improve onboarding, training, and care delivery for member-facing teams, leveraging data-driven insights and AI-powered workflows.

Responsibilities

• Design and implement a scalable QA program
• Leverage and embed AI tools for content creation and enablement
• Analyze data to uncover patterns and inform training
• Build and own dashboards to track quality trends
• Partner cross-functionally for smooth adoption of new tools
• Continuously optimize systems

Requirements

• 4+ years in QA, support enablement, or training
• Proven ability to design and sustain systems
• Strong experience using AI tools
• High data fluency with tools like Zendesk and Looker
• Exceptional problem-solving and communication skills
• Healthcare or healthtech experience is a plus

Benefits

• No benefits