Job Description

The Account Manager will manage the day-to-day relationship and operations for an assigned payer book of business, serving as the primary point of contact for operational, member engagement, and partnership performance needs. This role collaborates with cross-functional teams to ensure partner satisfaction, deliver on commitments, and drive growth.

Responsibilities

• Manage day-to-day relationships and operations
• Monitor and report on partnership KPIs
• Collaborate with Analytics for performance reports
• Identify trends and drive performance optimization
• Design and launch targeted engagement campaigns
• Influence product roadmap priorities
• Escalate and resolve issues
• Track forecasting, enrollments, and revenue

Requirements

• Strong partner relationship building skills
• Ability to anticipate challenges and drive solutions
• Attention to detail
• Experience in cross-functional environments
• Track record of delivering measurable outcomes

Benefits

• No benefits