The Customer Service Associate provides front-line support to merchants, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and clear communication.
Responsibilities
Resolve customer inquiries regarding payments, billing, hardware, software, and accounts
Troubleshoot credit card terminals, POS systems, and integrated software
Diagnose technical issues and escalate complex cases
Utilize internal systems and knowledge bases for support
Educate users on self-service features
Document cases and ensure resolution
Manage multiple communication channels efficiently
Maintain awareness of payment gateways, POS systems, and related tools
Requirements
Stellar verbal and written communication skills
Strong technical curiosity
Problem-solving skills
Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred)
Familiarity with payment processing or restaurant/hospitality technology is a plus