Job Description

Flexport is seeking a seasoned Senior Account Manager to drive merchant success and growth in fulfillment services. This role involves strategic leadership, client portfolio management, relationship building, revenue growth, and performance management, acting as a liaison between merchants and internal teams to ensure seamless operations and client satisfaction.

Responsibilities

• Contribute to strategic direction of account management
• Mentor junior team members
• Lead cross-functional project teams
• Manage strategic client relationships
• Develop and implement strategic account plans
• Nurture long-lasting client relationships
• Drive revenue growth and identify expansion opportunities
• Track and analyze account performance metrics
• Collaborate with internal teams to meet client needs

Requirements

• Bachelor's degree in Business or related field
• 8+ years of experience in account management or client success
• Proven track record of managing large client relationships ($25M+)
• Strategic thinking and problem-solving skills
• Experience leading cross-functional teams
• Understanding of supply chain/logistics
• Exceptional communication and influencing skills
• Strong financial and analytical acumen
• Experience with change management
• Compliance-first mindset

Benefits

• No benefits